How to Get Surveillance Video from a Store | Full Process Explained


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Well, to get entangled in any issue or problem is a messy business. Especially when there is no one to act as a witness around who can believe or support your words, this is true whether you are protecting your business or making any claim for one. In this situation, the CCTV camera and surveillance videos can be a valuable source. 

Surveillance video footage is an excellent instrument for a trial. It provides real evidence, which the jury can easily understand, also easily acceptable and hard to attack with the true concerns and the witnesses. However, how to get surveillance video from a store is not an overwhelming process. So how can you get through the process? Let’s discover it.

How do I Get Surveillance Video from a Store

How to Get Surveillance Video from a Store

As a customer, you don’t have any obligation or right to demand surveillance video footage from any retail store in the USA. According to the civil rights attorney Stephen P Norman, private entities like stores and marts are subject to the freedom of the information act that saves public and private property. Therefore, you can file the request or claim for the event first and involve yourself to get the video. It’s only during the happening that the defendant is liable to present a copy of the video footage to the accuser’s side.

Request the surveillance video

  • Ask: you should keep in mind that businesses can reveal it under no law and legal obligation. A security guard or a friendly business person can allow you to see the footage or video at least, as they know that you require this video for sure. Another way they might offer you a number or email to access with the formal request.
  • Formal request: when you get the number or email of the higher-ups, you should appreciate the rank of that employee or the security officer who provided it to you. If you need the footage, these officers can be helpful to you; then, you should file a formal request to the right person who can give it. Hopefully, they will consider your formal request and will provide the required footage.
  • Involvement of Law enforcement: If the issue is complex and you have to get the help of the police, you can also request it. In the search for evidence or proof, the surveillance video will be at your doorstep, as in this manner, you can get the video you need. 
  • Court subpoena: Normally, the process will not reach this point, but when you make the formal request to a store for surveillance, they will tell you that nothing short of a court subpoena. Suppose you plan to file a case and talk to law enforcement until the court issues an order for the surveillance video.

Retain an attorney 

You want to get the surveillance video. You should hire a professional and experienced premises liability attorney after your event as soon as possible; He will send the careless owner a spoliation request in the letter advising them of the claim and requesting a copy of the surveillance video. He will also advise the owner of the shop not to spoil the video in his letter. 

File a lawsuit

Unluckily, some shopkeepers and managers will avoid the spoliation letter and refuse to give the footage video and destroy it. If the case is so, you have to file a lawsuit immediately. Ask the court to issue the order to the negligence party to give you the video footage of the video footage that has been damaged or destroyed the owner of the shop has to face the hard results and consequences.

Rules and Regulations in Issuing the Surveillance Video

How to Get Surveillance Video from a Store

Before giving the surveillance video to you, the store has to fulfill the rules and regulations.


To prove the claim of innocence, an alleged victim or the perpetrator can feel that they have a legal right to see the surveillance video. All this, because they are not the only ones seen in the required video. Any company or business should be sure that they are giving the video for any particular purpose. They shouldn’t show the privacy of any customer. 

While providing the surveillance video, it is very important to consider the legal protection of every aspect. All this, as following the process according to the rules can save you in many places. It is fair for any business to know who faces charges and what are their charges.

This means that a video of 10 seconds clip of someone falling and slipping should be sufficient to make the problem for the event. Therefore, the business should have the space and information required to make a response to any accusation.

Protection as work product

The protection as a work product is a pretty complex process. For example, suppose a store is deliberately preserving or recording the surveillance video to expect any particular event or happening. In that case, they can wait to disclose it for a trial, following the law. But if the store records the video on a routine basis for a standard of security, they should provide the video to a subpoena. 

Reliability of the surveillance video

If you are trying to get the surveillance video from a store to prove the incident, the video footage will not be sufficient. It would help if you kept in your mind the video should be quite reliable. All this is because the reliability of the video can be asked into the question.

Date and time

While requesting the video, always check the date and time stamped in the video. They can also determine the file’s metadata. As in the opposite case, they may request the witnesses and the supplementary videos.

No tempering

To a greater extent, the surveillance video should be reachable to law enforcement or the court with no proof for tempering. It might be another court case altogether if the video is tempered, removing the proof.

Sound equipment

The equipment should be good and well-working to record the video surveillance, with no non-updated metadata and glitches. This factor can cause inerrancies in timestamps and the quality of the video.

Confirmation from the third parties of the identities in the surveillance video

Someone should confirm that you are or who says that you are in the video. These questions will help you confirm that you are the only person indeed wrongly identified in the video. If the surveillance video is reliable enough, all will end well and in a well way. Simultaneously, it will benefit you if any other person can confirm the incident, including the witness.

Frequently asked questions

How do I request video surveillance from Walmart?

If you want to get the surveillance video from Walmart security, you have to call the individual Walmart store. Also, ask the store manager at the help service desk.

Can I request security footage from a business?

A business owner or a friendly security guard may let you at least see the footage. So, you know if it’s the video footage you need. Otherwise, they can give you a number or email to reach out to with a formal request. 

How long do stores keep surveillance footage?

According to rules, the stores, supermarkets, hotels, and other places keep 90 days of surveillance footage. Moreover, banks keep ATM security camera footage at least for 6 months, as different banks and countries may have different rates. For larger stores and enterprises, it is often to store videos for 3 months.

How do you get the surveillance video into evidence?

To be considered admissible, digital proofs and evidence like video footage must be correctly stored and saved. Also proved to be genuine and original, and in line with each varying state policy for digital evidence. In addition to this, the digital evidence must be approved to be relevant and applicable to the case.

What is the law on video surveillance?

Under the law of surveillance devices act 2007, visual recordings devices like video cameras are only prohibited where trespass on private premises is involved. All this, because there is no law or legislation in the United States on the federal level that prevents an employer from monitoring their customers and employees through video footage.  


It is right to say that surveillance video is essential for a retail store. Also the management of your business. So, you can make the best decision and do your business by curbing events like increasing employee productivity, shoplifting, and improving the client shopping experience. 

On the other hand, if security is higher, the customer will shop at the favorite store with confidence, in the case of any wrong incident, you cask the store owner to provide you with the surveillance video in good faith. If they do not accept your request, you can get help from the police department.


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